No access. Help!

I paid the "Gold", downloaded 1 pattern. Now I can not enter the site.
Support is not responding.
Somebody working in your company?

Thank you for your order. You may find order details below:

Your Invoice Number 38318 from 11/15/2012

Product/Subscription Title Price

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Joomla Gold Membership $69.00

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Subtotal $69.00

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Total $69.00

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Best Regards,
OmegaTheme - Joomla template club

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I can not download templates, why?

Hello,

Did you complete payment ? cause i've checked your account, it's free account only and i did not see any payment from your account. Can you provide your pay gate info (paypal, moneybooker, ... and id of the payment ?)

Best Regards

Please check the user "pavel01". Paid paypal. I do not have access to your site. Earlier I downloaded one template. Now Username or password incorrect.

Unique Transaction ID # 3C1036897F604160M
Sent to:
The Trung Duong (The recipient of this payment is Non-U.S. - Verified)
Email:
trungdt@netqcreative.com
Total amount:
-$69.00 USD
Fee amount:
$0.00 USD
Net amount:
-$69.00 USD

Date:
Nov 15, 2012
Time:
09:49:35 PST
Status:
Completed

Name: The Trung Duong (The recipient of this subscription is Non-U.S. - Verified)
Email: trungdt@netqcreative.com
Subscription Date: Nov 15, 2012
Time: 09:49:34 PST
Status: Active
Next Payment Date: May 16, 2013
Amount: $69.00 USD
Subscription Terms: $69.00 USD for each 6 months
Item Name: Joomla Gold Membership
Invoice Number: 38318-HMT
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Hello,

You used another account to purchase, it's "pavel01" you can login with this user and download your templates.

Best Regards