- Posts: 31
- Thank you received: 0
Automatic membership renewal
- Oneil Byfield
-
Topic Author
- Offline
- Junior Boarder
-
Less
More
11 years 3 months ago - 11 years 3 months ago #6897
by Oneil Byfield
Automatic membership renewal was created by Oneil Byfield
I was reading this thread:
www.omegatheme.com/general-questions/ref...p-paid-by-error.html
Same thing happen to me with this automatic renewal, I dont like it, I decide however to keep the subscription. I want to know how to disable automatic renewal feature so omegatheme doesn't charge my account in the future, and could you guys atleast send an email a few days before the renewal date advising that the subscription is about to be expire and will be automatically renewed? I could have gotten into serious trouble if I wanted to use that money to do something else!!!
Also please advise why after charging me Im still seeing Credit:0 in my account? I have sent two emails to you guys around four days ago and you have not responded.You guys have already charged me, please credit my account.
Your Invoice Number 73243 from 01/17/2014
P.S Please reset the subscription date form "01/17/2014" to the current date/ when you have enable my subscription.
Best Regards
Same thing happen to me with this automatic renewal, I dont like it, I decide however to keep the subscription. I want to know how to disable automatic renewal feature so omegatheme doesn't charge my account in the future, and could you guys atleast send an email a few days before the renewal date advising that the subscription is about to be expire and will be automatically renewed? I could have gotten into serious trouble if I wanted to use that money to do something else!!!
Also please advise why after charging me Im still seeing Credit:0 in my account? I have sent two emails to you guys around four days ago and you have not responded.You guys have already charged me, please credit my account.
Your Invoice Number 73243 from 01/17/2014
P.S Please reset the subscription date form "01/17/2014" to the current date/ when you have enable my subscription.
Best Regards
Last edit: 11 years 3 months ago by Oneil Byfield.
Please Log in or Create an account to join the conversation.
- Trung Duong
-
- Offline
- Administrator
-
Less
More
- Posts: 2284
- Thank you received: 998
Notice: Undefined variable: end_tag_params in /ssd/home/omega_web/public_html/libraries/kunena/External/Nbbc/src/BBCode.php on line 2321
Notice: Undefined variable: end_tag_params in /ssd/home/omega_web/public_html/libraries/kunena/External/Nbbc/src/BBCode.php on line 2321
Notice: Undefined variable: end_tag_params in /ssd/home/omega_web/public_html/libraries/kunena/External/Nbbc/src/BBCode.php on line 2321
11 years 3 months ago #6910 by Trung Duong
Replied by Trung Duong on topic Re: Automatic membership renewal
Hello,
The only time a membership will automatically renew is when you choose the 3 month, 6 month, or 12 month membership options, and then select the "PayPal" method of payment from the list of payment methods. These types of memberships will automatically renew to ensure uninterrupted service. You can login your paypal account and cancel this recurring payment at anytime.
Now your credits back to your account too. Cause you sent request to refund, so it's due and missing while processing. Sorry about that
Regards
The only time a membership will automatically renew is when you choose the 3 month, 6 month, or 12 month membership options, and then select the "PayPal" method of payment from the list of payment methods. These types of memberships will automatically renew to ensure uninterrupted service. You can login your paypal account and cancel this recurring payment at anytime.
Now your credits back to your account too. Cause you sent request to refund, so it's due and missing while processing. Sorry about that
Regards
Support email: services(at)omegatheme(dot)com
Follow Us to keep updated!


[img]...[/img]
[img]...[/img]
[img]...[/img]
Please Log in or Create an account to join the conversation.
Time to create page: 0.186 seconds